Information Desk Specialist
3.
5 Danville, VA Danville, VA Part-time Part-time $20 - $25 an hour $20 - $25 an hour 2 days ago 2 days ago 2 days ago About IALR The Institute for Advanced Learning and Research (IALR) serves as a regional catalyst for economic transformation.
The mission will be accomplished through applied research, advanced learning, economic development, advanced manufacturing, and conference services.
Driving Economic Transformation is at the heart of everything we do at the Institute for Advanced Learning and Research.
WE discover breakthroughs, create opportunity, grow innovation, power progress, and host greatness.
Each of our divisions plays a critical role in preserving and delivering this mission daily.
What will you do? The IALR Information Desk Specialist serves as a central point of contact for guests and staff, while providing a variety of office/administrative support services.
Duties and responsibilities include but are not limited to:
Greets and delivers superior customer service to visitors, clients, and guests of the Institute; serves as a gateway to the various departments of IALR by assisting in notifying staff of appointments, providing directions and information for event activities, and providing general information regarding the Institute and its mission Serves as the Institute operator by answering and routing the IALR main-line telephone calls promptly and professionally; Maintains and distributes work orders and daily event schedules for individuals and groups on site Acts as liaison between visitors in the building and urgent contact dissemination; responds to and follows emergency protocol and supplies them with the necessary documentation and notifies the appropriate department Attends and contributes to the ICC team meetings; provides ideas to improve efficiency within the ICC department; assists with note-taking and information as requested/needed by the Vice President of ICC and applicable staff.
Performs other established procedures supporting ICC with the master data bank of client information, helping to ensure proper handling/storing of sensitive and confidential client information Provides administrative support as necessary for the Vice President of ICC, Event Planner & Service Operations Coordinator, and staff which includes entering purchase requisitions into the computer database applications (Event Management Software (EMS) and Constant Contact), Excel spreadsheets, Microsoft Office, and Helpdesk Assists with ICC event preparation, set-up, and other tasks, as assigned.
Where will you work? We are looking for staff to work onsite in Danville, VA.
Anticipated Work Hours We expect to hire two part-time Information Desk Specialists to work up to 25 hours each week.
We anticipate the incumbents will work Monday-Friday from 8:
00 a.
m.
- 12:
30 p.
m.
or 12:
30 p.
m.
- 5:
00 p.
m.
Additional evening and weekend hours may be required to meet business needs.
What do you offer? A High School diploma or a General Education Development diploma (GED) is required.
Some college education is desired A minimum of two (2) years of experience in the hospitality and/or customer service industry is required Experience using various technological devices, data entry, and switchboard experience is required Must be proficient in the use of Microsoft Office products including Word, PowerPoint, Excel, Outlook, and Microsoft 365 Must demonstrate exceptional oral and written communication skills Must be detail-oriented and organized Must be customer service oriented and possess excellent interpersonal skills Must be able to work effectively in a team-oriented work environment Must possess the ability to multitask and troubleshoot in a fast-paced work environment Exhibits a positive and professional appearance at all times Physical Requirements:
May sit for long periods of time Light physical work may be required May lift up to 10 pounds on a regular basis Must be able to operate and manipulate a keyboard with proficiency Reasonable accommodation will be considered for identified disabilities, where relevant What IALR Offers IALR offers unique career opportunities in an innovative environment, all to support the economic transformation of Southern Virginia.
This is a part-time role and incumbents are not eligible to participate in IALR's benefits offerings.
We expect to offer an hourly wage of $20 - $25 per hour (depending on experience).
How to Apply Apply online at www.
ialr.
org/employment.
Interviews will begin as qualified applicants are identified.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Danville, VA Danville, VA Part-time Part-time $20 - $25 an hour $20 - $25 an hour 2 days ago 2 days ago 2 days ago About IALR The Institute for Advanced Learning and Research (IALR) serves as a regional catalyst for economic transformation.
The mission will be accomplished through applied research, advanced learning, economic development, advanced manufacturing, and conference services.
Driving Economic Transformation is at the heart of everything we do at the Institute for Advanced Learning and Research.
WE discover breakthroughs, create opportunity, grow innovation, power progress, and host greatness.
Each of our divisions plays a critical role in preserving and delivering this mission daily.
What will you do? The IALR Information Desk Specialist serves as a central point of contact for guests and staff, while providing a variety of office/administrative support services.
Duties and responsibilities include but are not limited to:
Greets and delivers superior customer service to visitors, clients, and guests of the Institute; serves as a gateway to the various departments of IALR by assisting in notifying staff of appointments, providing directions and information for event activities, and providing general information regarding the Institute and its mission Serves as the Institute operator by answering and routing the IALR main-line telephone calls promptly and professionally; Maintains and distributes work orders and daily event schedules for individuals and groups on site Acts as liaison between visitors in the building and urgent contact dissemination; responds to and follows emergency protocol and supplies them with the necessary documentation and notifies the appropriate department Attends and contributes to the ICC team meetings; provides ideas to improve efficiency within the ICC department; assists with note-taking and information as requested/needed by the Vice President of ICC and applicable staff.
Performs other established procedures supporting ICC with the master data bank of client information, helping to ensure proper handling/storing of sensitive and confidential client information Provides administrative support as necessary for the Vice President of ICC, Event Planner & Service Operations Coordinator, and staff which includes entering purchase requisitions into the computer database applications (Event Management Software (EMS) and Constant Contact), Excel spreadsheets, Microsoft Office, and Helpdesk Assists with ICC event preparation, set-up, and other tasks, as assigned.
Where will you work? We are looking for staff to work onsite in Danville, VA.
Anticipated Work Hours We expect to hire two part-time Information Desk Specialists to work up to 25 hours each week.
We anticipate the incumbents will work Monday-Friday from 8:
00 a.
m.
- 12:
30 p.
m.
or 12:
30 p.
m.
- 5:
00 p.
m.
Additional evening and weekend hours may be required to meet business needs.
What do you offer? A High School diploma or a General Education Development diploma (GED) is required.
Some college education is desired A minimum of two (2) years of experience in the hospitality and/or customer service industry is required Experience using various technological devices, data entry, and switchboard experience is required Must be proficient in the use of Microsoft Office products including Word, PowerPoint, Excel, Outlook, and Microsoft 365 Must demonstrate exceptional oral and written communication skills Must be detail-oriented and organized Must be customer service oriented and possess excellent interpersonal skills Must be able to work effectively in a team-oriented work environment Must possess the ability to multitask and troubleshoot in a fast-paced work environment Exhibits a positive and professional appearance at all times Physical Requirements:
May sit for long periods of time Light physical work may be required May lift up to 10 pounds on a regular basis Must be able to operate and manipulate a keyboard with proficiency Reasonable accommodation will be considered for identified disabilities, where relevant What IALR Offers IALR offers unique career opportunities in an innovative environment, all to support the economic transformation of Southern Virginia.
This is a part-time role and incumbents are not eligible to participate in IALR's benefits offerings.
We expect to offer an hourly wage of $20 - $25 per hour (depending on experience).
How to Apply Apply online at www.
ialr.
org/employment.
Interviews will begin as qualified applicants are identified.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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