Emergency Communications Telecommunication (Day Shift)
Danville, VA Danville, VA Full-time Full-time $43,298 a year $43,298 a year 16 hours ago 16 hours ago 16 hours ago Description Receive calls regarding public safety emergencies and route them to the appropriate agency and/or officer; answer 911 calls and non-emergency calls for service; manage radio traffic of first responders; utilize standardized protocols to provide pre-arrival instructions to callers on scene; and providing emergency weather bulletins, traffic bulletins and general information to the public.
Education and Experience High School Diploma or GED supplemented by six months/one year of post-secondary study or training:
e.
g.
vocational, business, technical school, and no experience required.
An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.
Certifications/Licenses Valid driver's license and acceptable driving record according to City criteria.
Candidate will be required to obtain certifications in CPR, VCIN/NCIC, DCJS Basic Dispatcher Certification, NIMS 100, 200, 700, and 800, EPD, EMD, and EFD within a probationary period.
Job Knowledge No knowledge of specific work.
Ability to learn and general knowledge of having a job such as timeliness and receiving directions.
Reading Intermediate:
Ability to read papers, periodicals, journals, manuals, dictionaries, and thesauruses.
Writing Intermediate:
Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.
Math Basic:
Ability to perform the four basic arithmetic operations (addition, subtraction, multiplication, division).
Communication Skills Decisions regarding interpretation of policies may be made.
Contact may involve stressful, negative interactions requiring high levels of tact, and the ability to respond to aggressive interpersonal interactions.
Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.
Independence and Decision-Making Normally performs the job by following established standard operating procedures and/or policies.
There is a choice of the appropriate procedure or policy to apply to duties.
Performance reviewed periodically.
Technical Skills Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.
Fiscal Responsibilities No budgetary/fiscal responsibility.
Supervisory Responsibilities May occasionally direct helpers, assistants, seasonal employees, interns or temporary employees.
PHYSICAL DEMANDS Sedentary physical effort, exerting up to 10 lbs.
occasionally or negligible weights frequently; sitting most of the time.
Constant sitting, fine dexterity; adequate vision, hearing, talking to use computer, telephone and communicate effectively with others.
Frequent pushing/pulling, reaching, handling, twisting.
Occasional standing, walking.
Rarely lifting, carrying, kneeling, crouching, crawling, bending.
NON-PHYSICAL DEMANDS Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
Regular and predictable attendance is expected.
Frequently experiences frequent change of tasks, performing multiple tasks simultaneously, working closely with others as part of a team, tedious or exacting work, noisy/distracting environment.
May occasionally experience emergency situations, irregular work schedule/overtime.
MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE Typically requires use of standard office equipment and telephone, and related software and hardware; and any other tools and equipment as appropriate or as assigned, including Headset, Computer Aided Dispatch, Protocol Cards, Priority Dispatch Pro QA Police, Fire and Medical, AVL.
WORK ENVIRONMENT This work is performed in an office environment.
There are no health, safety, or environmental factors.
The employee must wear protective equipment as apparent or assigned, if any.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Education and Experience High School Diploma or GED supplemented by six months/one year of post-secondary study or training:
e.
g.
vocational, business, technical school, and no experience required.
An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.
Certifications/Licenses Valid driver's license and acceptable driving record according to City criteria.
Candidate will be required to obtain certifications in CPR, VCIN/NCIC, DCJS Basic Dispatcher Certification, NIMS 100, 200, 700, and 800, EPD, EMD, and EFD within a probationary period.
Job Knowledge No knowledge of specific work.
Ability to learn and general knowledge of having a job such as timeliness and receiving directions.
Reading Intermediate:
Ability to read papers, periodicals, journals, manuals, dictionaries, and thesauruses.
Writing Intermediate:
Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.
Math Basic:
Ability to perform the four basic arithmetic operations (addition, subtraction, multiplication, division).
Communication Skills Decisions regarding interpretation of policies may be made.
Contact may involve stressful, negative interactions requiring high levels of tact, and the ability to respond to aggressive interpersonal interactions.
Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.
Independence and Decision-Making Normally performs the job by following established standard operating procedures and/or policies.
There is a choice of the appropriate procedure or policy to apply to duties.
Performance reviewed periodically.
Technical Skills Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.
Fiscal Responsibilities No budgetary/fiscal responsibility.
Supervisory Responsibilities May occasionally direct helpers, assistants, seasonal employees, interns or temporary employees.
PHYSICAL DEMANDS Sedentary physical effort, exerting up to 10 lbs.
occasionally or negligible weights frequently; sitting most of the time.
Constant sitting, fine dexterity; adequate vision, hearing, talking to use computer, telephone and communicate effectively with others.
Frequent pushing/pulling, reaching, handling, twisting.
Occasional standing, walking.
Rarely lifting, carrying, kneeling, crouching, crawling, bending.
NON-PHYSICAL DEMANDS Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
Regular and predictable attendance is expected.
Frequently experiences frequent change of tasks, performing multiple tasks simultaneously, working closely with others as part of a team, tedious or exacting work, noisy/distracting environment.
May occasionally experience emergency situations, irregular work schedule/overtime.
MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE Typically requires use of standard office equipment and telephone, and related software and hardware; and any other tools and equipment as appropriate or as assigned, including Headset, Computer Aided Dispatch, Protocol Cards, Priority Dispatch Pro QA Police, Fire and Medical, AVL.
WORK ENVIRONMENT This work is performed in an office environment.
There are no health, safety, or environmental factors.
The employee must wear protective equipment as apparent or assigned, if any.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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